Addressing unpaid fees requires a delicate balance between empathy and professionalism
As a clinician, navigating unpaid fees can be one of the most challenging aspects of running a private practice. You entered this field to help people, but the financial side of your business is essential to sustaining your work. Addressing unpaid fees requires a delicate balance between empathy and professionalism. Done well, it preserves your client relationships while maintaining the financial health of your practice.
I get it! I used to let clients see me multiple times without paying their fee, before I had to address this issue. This was super uncomfortable to ask for payment, but I’ve learned how to do it with confidence and ease. This is why I’m passionate helping clinicians to not struggle with this and to find their confidence to get paid at every session.
Here are four ways to approach unpaid fees without compromising rapport.
1. Start With Clear Payment Policies
The foundation for handling unpaid fees is a transparent policy. When expectations are clear from the outset, misunderstandings are less likely to arise.
2. Approach Conversations With Compassion
If a client misses a payment, start by assuming good intentions. Financial strain, forgetfulness, or misunderstandings are common reasons for nonpayment.
3. Offer Flexible Solutions When Appropriate
If a client is experiencing financial difficulties, you can maintain professionalism while offering flexibility.
Explore Payment Plans, Sliding Scale or prepayment.
4. Set Boundaries and Enforce Policies
While empathy is crucial, so is maintaining firm boundaries. If unpaid fees persist despite reminders and flexibility, it may be time to enforce your policies.
Balancing empathy and professionalism when addressing unpaid fees is critical to maintaining both your client relationships and the health of your practice. Start with clear policies, approach conversations with understanding, offer flexibility when possible, and enforce boundaries when necessary.
By handling unpaid fees with care and confidence, you can sustain your business while continuing to provide valuable care to your clients.